Cancellation and Refund Policy
Attendee Cancellation
If you feel that you might need to cancel, please contact us as soon as possible and we will do our best to accommodate your needs.
If you must cancel your booking, please submit a written notice to the email address listed on the order confirmation email. If we receive a valid cancellation request, we will process as below:
Our booking fee is non-refundable.
Cancellation of the Event
It may be necessary to cancel an event for reasons beyond our reasonable control.
If Heartwood CIC is required to cancel an event we will offer you a refund for the amount paid, minus the booking fee
In such cases, our liability is limited to refunding the fee according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which will usually appear in your bank account within 3 - 5 working days.
If you feel that you might need to cancel, please contact us as soon as possible and we will do our best to accommodate your needs.
If you must cancel your booking, please submit a written notice to the email address listed on the order confirmation email. If we receive a valid cancellation request, we will process as below:
- Cancellations made 7 days or more in advance of the event date, will receive a full refund of the original ticket cost.
- Cancellations made within 3 - 6 days of the event will receive a refund of 80% of the original ticket cost.
- Cancellations made within 48 hours of the event will receive a refund of 60% of the original ticket cost.
Our booking fee is non-refundable.
Cancellation of the Event
It may be necessary to cancel an event for reasons beyond our reasonable control.
If Heartwood CIC is required to cancel an event we will offer you a refund for the amount paid, minus the booking fee
In such cases, our liability is limited to refunding the fee according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which will usually appear in your bank account within 3 - 5 working days.
